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Privacy Policy

At ISP, we are committed to protecting the privacy and security of our guests, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Information – Full name, date of birth, and identification documents (if required for verification).

  • Contact Information – Email address, phone number, and postal address.

  • Booking and Payment Details – Stay details, payment method, and billing information.

  • Communication Records – Any correspondence with us via email, phone, or chat.

  • Technical Information – IP address, device type, and browsing activity on our website.

  • Marketing Preferences – Opt-in choices for promotions and offers.

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2. How We Use Your Information

We use your personal data for the following purposes:

  • To process bookings and provide accommodation services.

  • To communicate with you about your stay, inquiries, or support requests.

  • To process payments and verify transactions securely.

  • To improve our services by analysing customer feedback and website usage.

  • To comply with legal obligations such as fraud prevention, taxation, and guest verification.

  • To send marketing communications (if you have opted in), which you can unsubscribe from at any time.

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3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties, including:

  • Payment processors to handle secure transactions.

  • Booking platforms (e.g., Airbnb, Booking.com) when you book through them.

  • Legal or regulatory bodies if required by law.

  • IT and security providers to protect against fraud and maintain our systems.

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4. How We Store and Protect Your Data

We implement strict security measures to protect your personal data from unauthorised access, alteration, or disclosure. Your information is stored securely on encrypted servers, and we only retain data for as long as necessary to fulfil our obligations.

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5. Your Rights Under UK Data Protection Laws

You have the following rights regarding your personal data:

  • Access – Request a copy of the personal data we hold about you.

  • Correction – Request that we update or correct inaccurate information.

  • Deletion – Request the removal of your data (where legally permissible).

  • Objection – Object to how we process your personal data.

  • Data Portability – Request a transfer of your data to another service provider.

  • Withdraw Consent – If you have given consent for marketing, you can withdraw it at any time.

To exercise any of these rights, please contact us at enquiries@ispropertieswmltd.com.

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6. Cookies and Website Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage or disable cookies through your browser settings.

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7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review it regularly.

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8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

IS Properties West Midlands Ltd
Email: enquiries@ispropertieswmltd.com
 

By using our services, you agree to the terms outlined in this Privacy Policy.

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